How To: GoToConnect End-User Phone Management

Objective of Document: Become familiar with the essential functions of the phone system. We’ll also cover the GoToConnect App.

Index:

GoToConnect Information

Phone Models

Phone Functions

Do Not Disturb (DND)
3-Way Calling
Call Transfer
Call Hold
Voicemail Access

GoToConnect App

GoToConnect Information

What is GoToConnect?
- GoToConnect is the company that provides our phone service used at the RSO and our schools.

How is GoToConnect used at KIPP?
- At our schools, GoToConnect is used as our phone and PA system, allowing schools to make announcements throughout the entire school. This is done using hardware devices, including speaker-phones and indoor and outdoor speakers. These devices are plugged into an ethernet port which power using POE (Power over Ethernet) technology.

Phone Models and information

The phone models we currently use are:

Phone Functions

Do Not Disturb (DND)

DND Video Link

What is DND?

Do Not Disturb stops your phone from ringing and sends all your incoming calls directly to voicemail. Calls received during this time are logged in your missed calls.

How to enable/disable DND?

Press the DND softkey on the phone

3-Way Calling

What is 3-Way Calling?

Speak with two parties simultaneously by creating a mini-conference call on your line.

How to 3-Way call?

3-Way Calling video link

While on an active call, press the Conf softkey.
Dial the internal extension or external number to add to the conference.
Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
Press Conf again.

Call Transfer

What is Warm Transfer?

Place a current call on hold and speak with the destination party before transferring the call.

Warm Transfer Video Link

How to Warm Transfer?

While on an active call, press the Tran softkey.
Dial the transfer destination (internal extension or external number).
Speak to the destination party.
Tip: To cancel a warm transfer and go back to the original call, tap the Cancel or EndCall softkey.
Press Tran again.

What is Blind Transfer?

Transfer a call to another party without speaking to them first.

Blind Transfer Video Link

How to Blind Transfer?

While on an active call, press the Tran key.
Dial the transfer destination (internal extension or external number).
Tip: To transfer a call directly to voicemail, dial 0 + extension.
Press Tran before the destination party answers.

Call Hold

What is call hold?

Place a call on hold while you take some time to look up an answer to a question or answer another call.

Call Hold video link

How to call hold?

Press the Hold softkey.
Press the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line, use the arrow keys to switch between the calls then tap the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Voicemail Access

Voicemail Access from phone video link

How to access your voicemail:

Press the Message key.
Dial your password

Note: you can opt-in for voicemail transcriptions sent to your email.

Voicemail Guide Download

GoToConnect App

What is the GoToConnect App

The GoToConnect App allows you to access your phone extension from your computer or mobile device. You can access features such as phone calls and voicemail access.

How do I sign in?

You can request to have your email added to GoToConnect and associated with a phone extension. Once access is granted you can sign in by following this guide:

How-to

Go to https://app.goto.com or open the desktop or mobile app.
Select Sign in.
Enter your email address for GoTo and then select Next.
Note: If you are having trouble signing in, check our troubleshooting steps. Your log in email address should be your business email address that your system admin used to create your account.
Enter your account password and then select Sign in.
If prompted, verify your login.